Expired Subscription

This article applies to these plans: #

Basic #

Standard #

Compliant #

When a DicksonOne Subscription Expires: #

The following will occur:

1. The account becomes subject to limitation by being placed on a Basic Subscription Plan
2. The account will only display the last 30 days worth of data
3. The sample interval will be set to 1-hour (if not already set to 1-hour)
4. Alarms will be cleared and disable from the Devices
5. To renew your subscription please contact us: Email: support@DicksonOne.com Call: 630.643.3747
6. We have a number of features in place to let you know that your account is about to expire to help minimize any interruptions. 
7. a. Subscription expiration reminders are sent out 45 days, 30 days, and 15 days prior to a schedule expiration. These reminders are sent out to the account Owner(s).
   b. A banner will appear, when logged into DicskonOne.com with a warning indicating that the subscription is due to expire.
   c. Subscription status can be viewed under Manage / Billing