Bulk Acknowledgement and Commenting

About Bulk Acknowledgement and Commenting #

• Efficiently acknowledge and comment on multiple alerts simultaneously using the intuitive bulk action functionality.
• Add detailed comments to selected alerts, including optional Reason Code, Corrective Action, and Preventive Action values.
• Ensure complete traceability with individual event logs for each alert, capturing the details of bulk actions for thorough auditing and accountability.

Bulk Acknowledging Alerts #

1. Navigate to the Alerts Page and use the checkboxes next to each alert entry to select one or more alerts. A sticky footer will appear, summarizing the number of alerts selected and displaying action buttons. 

2. Click on the “Acknowledge” button in the sticky footer. A model window will appear prompting you to optionally enter a Reason Code, Corrective Action, or Preventive Action. 

3. Click the “Acknowledge” button in the modal window. The selected alerts will be updated with an acknowledgment timestamp and any Reason Code, Corrective Action, or Preventive Action details you provided. 
4. A message will appear at the top of the screen to confirm that the selected alerts have been successfully acknowledged. 
5. Each acknowledgment event will be logged individually for each affected data logger. The log entry will indicate that the acknowledgment was part of a bulk action. 

Bulk Commenting Alerts #

1. Navigate to the Alerts Page and use the checkboxes next to each alert entry to select one or more alerts. A sticky footer will appear, summarizing the number of alerts selected and displaying action buttons. 

2. Click on the “Comment” button in the sticky footer. A modal window will appear, prompting you to enter the Comment text. Optionally, you can also fill in the Reason Code, Corrective Action, and Preventive Action fields.

3. Click the “Add Comments” button in the modal window. The selected alerts will be updated with the new comment and any additional details provided. Note that any alerts that were unacknowledged will be automatically marked as acknowledged with your user information and timestamp.

4. A message will appear at the top of the screen to confirm that your comment has been successfully added to the selected alerts. 
5. Each acknowledgment event will be logged individually for each affected data logger. The log entry will indicate that the acknowledgment was part of a bulk action. 

FAQs #

Can I still acknowledge or comment on one alert at a time? #

Yes! We haven’t removed the previous method of handling alerts, so you can still open the detailed view of an alert and acknowledge from there. Alternatively, you can also select a single alert using the bulk acknowledging/commenting method.

Why can I comment on an alert even if it has not been acknowledged? #

To streamline the bulk commenting process, we now allow users to comment on all alerts simultaneously. However, if any of these alerts were unacknowledged, they will automatically be marked as acknowledged upon submitting the comment. In the audit trail, you will see these as two separate events—an Alarm Acknowledged and an Alarm Comment event.

Why do I have so many Acknowledge or Comment events in my Audit Trail with the same timestamp? #

Each acknowledge or comment event is tracked as a separate event per logger. If you have multiple events with the same timestamp, these were likely part of a bulk action. You can check the description of the event for “as part of a bulk action” as an indicator.

Why am I not seeing the history of my Reason Code, Corrective Action, or Preventive Action in the “Comments and Alert Events” pane?  #

Currently, the history of these fields will only display in the Audit Trail.