Oceaview Mobile Unable to Start Logging Due to Lock

If attempting to start a data logging session using an Emerald or Atlas on the Oceaview Mobile app and there is a small lock icon next to either the start, stop, or trash icon please check the following.

1. Find out if there is an active mission running on the EdgeVue/Legacy Oceaview app. If this is the case, open the legacy Edgevue application and make sure to stop the mission.
2. Check to see if the lock is still present
3. If so, uninstall the Oceaview Mobile application and download again from the app/play store.
4. IF the lock is still present then perform a factory reset on the logger and uninstall the mobile application and download again from the app/play store. (this will clear the cache from the app)

• To perform a factory reset you will need access to the OBTAdmin Tool and in the Oceaview Mobile application. Navigate to Menu>Utilities>Reset>Select the Device you would like to Factory Reset.